Privacy policy

Returns & Refund Policy

We offer different return conditions depending on the type of product purchased.

1️⃣ Standard (Non-Custom) Products

We have a 14-day return policy for standard, non-custom products.

This means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, uninstalled, and in its original packaging

  • The item must be in the same condition as received

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at sales@nulalunacrafts.com before sending any items back.
Items sent without prior approval will not be accepted.

2️⃣ Custom & Personalised Products (Wall Decals)

All custom-made, made-to-order, and personalised wall decals are non-returnable and non-refundable.

This includes:

  • Custom sizes

  • Personalised designs

  • Products printed specifically for your order

Please note:

  • Measurement errors are not eligible for return

  • Design preferences or change of mind are not eligible

  • Colours may vary slightly due to screen settings

By placing an order for a custom product, you confirm that you have reviewed all product details carefully.

3️⃣ Wallpaper (Made-to-Order)

All wallpapers sold on our website are printed individually for each customer based on the selected dimensions and material.

For this reason, wallpapers are non-returnable and non-refundable, unless the item arrives defective or damaged.

Please note:

  • Wallpapers are produced specifically for your order

  • Measurement errors or incorrect wall dimensions provided by the customer are not eligible for return

  • Colour variations due to screen settings are not considered defects

By placing a wallpaper order, you confirm that all measurements and selections are correct.

Damages & Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us at
📩 sales@nulalunacrafts.com within 48 hours of delivery, including clear photos of:

  • the product

  • the packaging

  • the issue

If approved, we will offer a replacement or refund at no additional cost, including shipping.

Self-Adhesive Peel & Stick Wall Decals — Important Notice

Our peel & stick wall decals are designed to be removable and reusable under suitable conditions.

However, removability depends on factors beyond our control, including:

  • wall paint quality and age

  • surface preparation

  • paint type and finish

  • environmental conditions

For these reasons, issues related to removal, adhesion, or surface damage are not considered defects and are not eligible for return or refund.

We strongly recommend testing a small area before full application.

Refunds

Approved refunds will be issued to the original payment method.
Processing times depend on your bank or payment provider.

Contact

For any questions regarding returns or refunds, please contact us at:
📩 sales@nulalunacrafts.com